Ocean Grove Clinic Details
ph. (03) 5256 2500
fax. (03) 5256 2709
Ocean Grove Marketplace Shopping Centre
2-20 Kingston Downs Dr
Ocean Grove VIC 3226
Monday to Thursday
8:30 am to 9:00 pm
8:30 am to 7:00 pm
9:00 am to 6:00 pm
10:00 am to 2:00 pm
Children’s Health (Including immunisations)
Preventative Health Checks
Pap tests by our Women’s Health Nurse
Chronic Disease Management
TAC related injuries
Workcover related injuries
Epichealth is a private billing medical clinic committed to providing the highest quality of care for our patients.
Standard consultation fees
Our standard consultation fees are as follows:
|Private Fee||Medicare Rebate||Net Out of Pocket Cost|
More complex consultations and medical procedures attract a higher fee.
A fee of $75 is charged for patients who do not attend at their booked time and don’t provide at least 1 hours’ notice with no Medicare rebate available.
All nurses visits attract a fee per visit to cover the cost of our nurses’ time and incidental medical consumables. This can be discussed with you at your visit.
Health Care Card holders and patients under 16 years
Epichealth recognises the need to provide access to concessional medical services for the following patients:
– patients who hold a valid Health Care, Pensioner Concession, Commonwealth Seniors and Veterans Gold Cards; and
– patients who are under 16 years of age.
We are pleased to confirm that there will be no out of pocket costs incurred for consultations for these patients.
Medical Procedures are charged privately and our reception staff would be happy to discuss this further.
Payment is required in full on the day of the consultation. Please present your Medicare Card and Health Care Card to reception on arrival. We accept cash, EFTPOS and credit card (Mastercard or Visa). We do not accept American Express or Diners Club cards or personal cheques.
For all private consultations our reception team will assist you to claim your rebate by submitting your claim online. With your nominated bank account registered with Medicare, your rebate will be received within 24hrs.
Please phone us to arrange an appointment or simply visit the clinic and speak with our friendly staff at reception. We make every effort to accommodate your preferred doctor and appointment time. If you feel you require a longer consultation, please advise the staff at the time of booking.
Epichealth is pleased to provide our patients with the convenience of on-site pathology services performed by Dorevitch Pathology. Dorevitch Pathology collector available Mon – Fri 9am – 1pm and Sat 9am – 12pm, with no appointment required
For all medical tests that have been undertaken, you will be required to arrange a follow up appointment to receive your test results and discuss them with your doctor.
Referrals and repeat prescriptions
It is clinic policy that all requests for referral and repeat prescriptions require a consultation.
Home visits may be organised for patients of this Practice to their homes, hospitals or nursing homes. The request for a “home visit” will be assessed by the nurse/doctor concerned and organised by the medical reception staff. Home visits are conducted within a 5km radius of the practice.
After Hours Care
Epichealth provides patients with 24 hour care. This can be accessed by contacting the one of the following:-
– For an EMERGENCY – call 000
– Nearest Hospital Emergency Department – Geelong Hospital Ryrie Street, Geelong VIC 3220 (03)5226 7111
When accessing this after hours care you will be required to ensure that you forward copies of your results to your regular GP as soon as possible.
Our preferred method of communication with our patients is via telephone or in person. We return our patients phone calls as soon as possible and in any case within a time period not exceeding 24 hours.
Epichealth is committed to partnering with you to ensure your long term healthcare. We will include you in our reminder system so that we can contact you in relation to preventative health services appropriate to your care. If you do not wish to be contacted via telephone or mail as part of our reminder system, please advise us accordingly.
Privacy and confidentially
We are continually making improvement to our service to assist us in providing our patients with the best quality of care including;
– A number of clinical registers have been developed as a tool to assist in monitoring and improving clinical outcomes for chronic disease management.
– We have revised the methods and frequency in which we communicate with our patients to ensure both new and existing patients remain up-to-date with information pertaining to the latest health initiatives and preventative health checks specific to their individual health needs.
– We are working together with Australian Hearing in providing government funded hearing checks for those patients most at risk of hearing loss from October 2012.
– A new emergency trolley and equipment has been purchased to accommodate the changing needs of our clinic.
We welcome and value your feedback and are committed to continuous improvements of our practice. A suggestion box is located on the front reception desk. Our team will review your suggestions on a weekly basis and will contact you to confirm our response to your feedback.
If you have a complaint, please discuss this with our Practice co-ordinator or your doctor and we will ensure that it is dealt with promptly and appropriately. In the event that your complaint is not dealt with to your satisfaction, you may escalate it to the following authority:
Health Services Commissioner
Level 30, 570 Bourke St,
Melbourne VIC 3000
Ph: 03 8601 5222 Freecall: 1800 136 066